Sleep Country

I'm sorry to hear about your bad experience, and the damage to your door.

My own family is running into similar problems with this company. They bought a "brand new" bed, only to find out, it's not new.

And they can't seem to get a refund, either.

Perhaps you might find success in small claims court for damage, and being given a used mattress when you bought a new one. If you try, good luck.

One customer to another, I hope something works out for you.

Its not actually a minimum wage no brains job. Employees at Sleep Country USA make between$16-$35 an hour depending on how long they have worked there and their title.

The minimum for a new employee is $14. They also receive excellent medical benefits, 401K, company shares, and paid vacation.

Its also a difficult job to get. Each employee has to complete an off site 30 day training program that includes passing a mid-term exam and final exam.

The exam includes memorizing every single spec of each bed they carry and more than 50% of each training class does not pass and has to start over again looking for a job.

The people who do pass often spend several of their days off each month studying new product specs, customer service skills, etc.

bought a mattress 13 months ago with a warranty from sleep country at kennedy commons in scarborough, ont. within 5 mths it started to pile, (little balls) and shift position on frame.

after many emails back and forth sleep country basically said, sorry we don't care. I definitely will not buy from them again.

Your right costco does sell them for less, but thats because its not the same bed. It's a very deceitful trick actually.

Costco knows that they cant sell beds for the same price as other places. The type of people that shop at costco are motivated by the idea of being a smart and thrifty shopper. They want to feel that they out smarted everyone. If costco sells beds for the same price no one will buy them.

They cant however afford to discount those same beds either. Costco than makes a deal with vendors to provide them with a mattress that looks the same but is not exactly the same. There are only a couple brands who are willing to make this deal with them: Sealy, Sterns & Foster, and Tempurpedic. Guess what?

Tempurpedic owns both Sealy and Sterns. Mind blown.

The Sealy and Sterns beds have the same color fabric and designs on them as the beds at major retailers but the insides are not the same. This is because there are several different coil systems and some cost less than others.

A connected coil is cheapest and is what is inside the Costco Sealy beds. People have wised up to this over the years so they keep changing the name of their connected coils to things like "classic coil". A connected coil gives the feeling of firm support but makes the bed bouncy, creates pressure point pain, and is more likely to sag over time. In a connected coil it only takes one coil to go out and the whole bed fails...because all the coils are connected to each other.

The Sealys you buy at specialty bed centers cost more because they are individually wrapped twice tempered coils. These coils cost more, but last longer, provide better support, motion separation, and contouring comfort. Costco is your real bait and switch store. They sell a classic coil disguised as a pocketed coil by putting the same cover on it.

Also the Sterns beds are horrible no matter where you buy them at. Just look at the reviews they are terrible.

Because they have this contract with Tempurpedic this means that costco occasionally has a online only limited time Tempurpedic cloud bed available for only $1500 which is a huge savings. This particular model is an old discontinued model that Tempurpedic ended up having left over in their warehouse.

It does not have the cooling features that their new ones have. Despite this if you like the feel and sleep cooler at night in general this particular model is a great deal.

Also, here's a little trick for you: go into any sleep country that is near a costco and ask them to price match a sealy or sterns for you that you saw at costco. They will do it, and they do do it all the time.

This means you can get the upgraded wrapped coil for the price of costco's bad classic coil. You just have to ask.

Price matching costco is actually a loss for major retailers but it builds customer loyalty over time plus your likely to tell your friends and family about your good experience as well as buy other items with the bed such as sheets , protection, frames, and pillows. This is why they are willing to take the loss.

Sleep Country is a Joke!!

I would never purchase another product from Sleep Country. Their after sales service is the worst, and the warranty isn't worth the paper it's written on.Our almost $2000.00 bed isn't even 2 years old and is sagging to the point we can't sleep on it,and Sleep Country will not warranty it. So much for their so called 25 year warranty.Buyer beware!!!